Privacy Policy

Last Updated: 8 October 2026

Welcome to Om Leisure Holidays.

At Om Leisure Holidays, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, submit an enquiry, request a travel package, communicate with us through WhatsApp, or otherwise interact with our travel services.

This Privacy Policy explains what information we collect, how we use it, how we may share it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with Om Leisure Holidays, we may collect the following information:

Personal Information

• Full name
• Phone number
• WhatsApp number
• Email address
• City, location or area
• Travel destination
• Preferred travel date
• Number of travellers
• Number of rooms required
• Travel preferences
• Tour and package requirements
• Information provided during booking or enquiry
• Other information you voluntarily provide to us

Communication Information

When you contact us through telephone, WhatsApp, email, website enquiry forms, Meta/Facebook lead forms, social media or other communication channels, we may retain information necessary to respond to your enquiry and provide our services.

Technical Information

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, approximate geographic information, pages visited, referring website, date and time of visits and website interaction information.

2. How We Use Your Information

Om Leisure Holidays may use the information collected for the following purposes:

• Responding to travel enquiries
• Providing tour itineraries and package details
• Providing package pricing and availability
• Preparing customised travel plans
• Processing bookings
• Coordinating hotels and transportation
• Providing customer support
• Communicating important travel information
• Managing booking changes and cancellations
• Improving our website and services
• Measuring website and advertising performance
• Sending relevant travel offers and promotional communications where permitted

3. WhatsApp Communication

Om Leisure Holidays provides WhatsApp-based communication for travel enquiries and customer assistance.

If you choose to contact us through WhatsApp, information you provide through that communication channel may be used to respond to your enquiry, provide travel information, assist with bookings and communicate regarding your trip.

WhatsApp is operated by a third-party service provider. Your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices.

4. Meta / Facebook Lead Forms

Om Leisure Holidays may use Meta platforms, including Facebook and Instagram, to generate travel enquiries.

When you submit an Instant Form or lead form through Meta, the information you provide may be shared with Om Leisure Holidays for the purpose of responding to your enquiry.

This information may include your name, phone number, email address, travel requirements, group size, preferred travel period, destination preferences and other information requested in the lead form.

Meta may separately process information according to its own Data Policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies for website functionality, security, analytics, performance monitoring, understanding visitor behaviour and measuring marketing performance.

Cookies are small files that may be stored on your device when you visit a website. They can help websites remember information and understand how visitors interact with the website.

6. Analytics and Tracking

We may use analytics and measurement technologies to understand website traffic and user interactions and to improve our website, services and marketing activities.

These technologies may collect information such as pages visited, time spent on pages, device information, browser information, traffic sources and website interactions.

7. How We Share Your Information

We do not sell your personal information as a standalone product.

We may share relevant information when reasonably necessary to provide our services.

Travel Service Providers

• Hotels and resorts
• Transportation providers
• Drivers
• Local tour operators
• Guides
• Activity providers
• Destination service providers
• Other suppliers necessary to fulfil your itinerary

Technology and Service Providers

We may use third-party providers for website hosting, analytics, advertising, customer communication, WhatsApp communication, email, CRM systems, payment processing, website security and technical support.

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, prevent fraud or misuse, or protect the safety of our customers, employees or others.

8. Payment Information

If you make a payment for a tour or service, payment information may be processed through the relevant payment service provider, bank or financial institution.

Where payment processing is handled by a third party, Om Leisure Holidays may not directly store complete payment-card information.

9. International Travel

If you book an international tour, it may be necessary to provide relevant information to service providers located outside India or organisations involved in fulfilling your international travel arrangements.

Such sharing may be necessary for hotel reservations, transportation, visa assistance, airport services, local destination services and other services included in your itinerary.

10. Data Security

Om Leisure Holidays takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration and destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, completing bookings, providing travel services, maintaining transaction records, resolving disputes, meeting legal requirements and protecting our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including:

• Requesting information about personal data we hold about you
• Requesting correction of inaccurate information
• Requesting deletion where legally applicable
• Withdrawing consent where processing is based on consent
• Requesting that certain communications stop
• Raising a privacy-related concern or complaint

13. Marketing Communications

If you receive promotional communications from Om Leisure Holidays, you may request to stop receiving them.

To opt out of promotional communications, contact us at: info@omleisureholidays.com

Please note that even if you opt out of marketing communications, we may still contact you regarding an existing enquiry, booking, payment, travel arrangement, cancellation, important service update or other transaction-related matter.

14. Children's Privacy

Our website and travel services are intended for general audiences. We do not knowingly request unnecessary personal information directly from children.

Where information concerning children is required for a legitimate travel booking, it should be provided by or with the involvement of the child's parent, guardian or authorised adult where applicable.

15. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services, including travel providers, social media platforms, WhatsApp and other external services.

When you access a third-party website or service, that service's own privacy policy and terms may apply.

Om Leisure Holidays is not responsible for the privacy practices, security or content of third-party websites that we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, applicable laws or data practices.

When we update this policy, we will revise the "Last Updated" date at the top of this page.

17. Contact Us

18. Consent

By submitting an enquiry through the Om Leisure Holidays website, Meta/Facebook/Instagram lead form, WhatsApp or another enquiry channel, you acknowledge that you have provided your information voluntarily and understand that Om Leisure Holidays may use the information for the purposes described in this Privacy Policy.

Where consent is required by applicable law, we will seek consent through the appropriate mechanism.