Terms & Conditions

Last Updated: 11 November 2026

These Terms & Conditions ("Terms") govern your use of the Om Leisure Holidays website and your booking of any tour package, group departure, hotel stay or other travel service with Om Leisure Holidays ("we", "us", "our", "the Company"). By browsing this website, submitting an enquiry, or making a booking, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. About Om Leisure Holidays

Om Leisure Holidays is a travel and tour operator based in Bhubaneswar, Odisha, India, offering domestic and international tour packages, group departures, hotel bookings and related travel services, both directly and through third-party service providers such as hotels, transport operators, airlines and local guides.

2. Booking & Confirmation

• A booking is confirmed only once the required advance payment is received and acknowledged by us.
• Details you provide at the time of booking (names, contact information, travel dates, number of travellers, special requirements) must be accurate and complete. We are not responsible for losses arising from incorrect information supplied by you.
• Itineraries, inclusions and exclusions for each package are as described on the relevant package page or as confirmed to you in writing at the time of booking.

3. Payment Policy

• A minimum of 90% of the total package cost is required to initiate a booking.
• The remaining outstanding amount must be paid before 7 days of the departure date.
• Full payment must be cleared before the journey starts. We reserve the right to deny travel if outstanding payment is not cleared in time.

4. Cancellation & Refunds

If Om Leisure Holidays cancels a tour, you will receive a full refund, processed within 30 working days.

If you cancel a confirmed booking, cancellation charges apply as a percentage of the total package cost, based on how far in advance of the travel date the cancellation is made:

Time Before Travel Date	Cancellation Charge
More than 30 days	25% of package cost
30 to 15 days before	50% of package cost
Before 7 days	Full (100%) of package cost

The full, current cancellation and payment schedule is maintained on our Cancellation & Payment Policy page, which forms part of these Terms.

5. Pricing

• Package rates are inclusive of food, lodging and sightseeing up to the point a bus journey is possible, as specified in the package inclusions.
• Prices are subject to change without prior notice due to factors including but not limited to currency fluctuation, fuel surcharges, government taxes, airline fare revisions and seasonal demand, until a booking is confirmed with payment.
• Any costs arising from optional activities, personal expenses, or services not listed under "Inclusions" for a package are the traveller's own responsibility.

6. Travel Documents & Eligibility

Travellers are solely responsible for ensuring they hold a valid passport, visa, vaccination certificates and any other travel documents required for their journey, including meeting all entry requirements of the destination country or region. Om Leisure Holidays may assist with visa guidance where offered, but is not responsible for visa rejection, denied entry, or any resulting loss.

7. Health, Safety & Travel Insurance

Travellers are advised to assess their own fitness for the planned activities and to obtain appropriate travel and health insurance before departure. Om Leisure Holidays does not provide travel insurance as part of a package unless explicitly stated, and is not liable for medical expenses, emergency evacuation, or related costs incurred during the tour.

8. Liability & Disclaimer

• Management has the right to alter the itinerary according to circumstances beyond its control (weather, road conditions, local authority restrictions, safety concerns, etc.).
• Management is not liable for any accident, strike, insurgency, civil disturbance or similar event occurring during the tour period.
• Management is not liable for theft, loss or damage of personal luggage or belongings during the tour.
• Management is not liable for any flight or train cancellation or delay. If a missed flight/train results in additional stay or costs, such charges are payable by the traveller and are not the Company's responsibility.
• Services rendered by third-party providers (hotels, airlines, local operators, drivers, guides) are subject to those providers' own terms, and Om Leisure Holidays' liability is limited to its role in arranging such services.

9. Force Majeure

Om Leisure Holidays shall not be held responsible for any failure or delay in performance of its obligations where such failure or delay arises from circumstances beyond its reasonable control, including natural disasters, pandemics, government orders, strikes, war, civil unrest, or transportation disruptions. In such cases, we will work with you in good faith on rescheduling or alternative arrangements where possible.

10. Use of This Website

All content on this website — including text, images, itineraries, logos and design — is the property of Om Leisure Holidays or its licensors and may not be copied, reproduced or used commercially without our prior written consent. You agree to use this website only for lawful purposes and not to submit false, misleading or fraudulent enquiry or booking information.

11. Photographs & Marketing

Photographs or testimonials you share with us in connection with a tour may be used by Om Leisure Holidays on its website, social media or other marketing materials to showcase our tours, unless you inform us otherwise in writing.

12. Privacy

Our collection and use of your personal information is governed by our Privacy Policy, which forms part of these Terms.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with a booking or these Terms shall be subject to the exclusive jurisdiction of the courts at Bhubaneswar, Odisha.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies or applicable law. The "Last Updated" date at the top of this page will be revised whenever changes are made. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

16. Acceptance

By submitting an enquiry or confirming a booking through our website, WhatsApp, phone, email or any Meta/Facebook/Instagram lead form, you acknowledge that you have read, understood and agree to these Terms & Conditions, our Cancellation & Payment Policy and our Privacy Policy.